Return and Refund Policy

Return and Refund Policy
At Hp Collision Inc., we strive to ensure your complete satisfaction. This Return and Refund Policy outlines how we handle returns, exchanges, and refunds, so you can shop with confidence.

1. Return Eligibility

We offer a 30-day return window, meaning you have 30 days from the date of receiving your order to request a return.

To be eligible for a return:

  • The item must be in the same condition as when you received it

  • It must be unused, unworn, and include any original tags (if applicable)

  • It must be in its original packaging

  • You must provide a receipt or proof of purchase

2. How to Start a Return

To begin a return, please reach out to us at:
service@lkashd2.com

If your return request is approved:

  • We will issue a return shipping label

  • Detailed instructions on how and where to send your return will be provided

Important:
Items sent back without prior authorization will not be accepted.

If you have any questions regarding returns, feel free to contact us at service@lkashd2.com.

3. Damages & Issues

Please inspect your order upon delivery.

If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue and make it right.

4. Exceptions / Non-Returnable Items

Some items are not eligible for return, including:

  • Perishable goods (e.g., food, plants, flowers)

  • Custom or personalized items

  • Personal care products (e.g., beauty, hygiene items)

  • Hazardous materials, flammable liquids, or gases

  • Original shipping fees paid at checkout

We also do not accept returns on:

  • Sale items

  • Gift cards

If you’re unsure whether your item qualifies for a return, please contact us before initiating the return process.

5. Exchanges

For the quickest way to get the item you want, return the original item and then place a new order for the replacement.

Once your return is accepted, we will issue the refund, and you can proceed with your new order.

6. European Union – 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without the need to provide justification.

Conditions:

  • The item must be unused, unworn, and have tags still attached

  • It must be in its original packaging

  • Proof of purchase is required

This right is in addition to the standard 30-day return policy.

7. Refunds

After receiving and inspecting your return, we will notify you about the status of your refund.

If approved:

  • Refunds will be processed to your original payment method

  • Please allow up to 10 business days for the refund to appear in your account

Note: Your bank or credit card provider may take additional time to post the refund.

If you haven’t received your refund after 15 business days, please reach out to us at service@lkashd2.com.

8. Return Address

A return shipping label provided by Hp Collision Inc. is required before sending any items back.

Return Address:
Hp Collision Inc.
990 Partee Ln Suite A
Ceres, CA 95307
USA